Portable Aircon Rental Refund Policy Singapore
Transparent refund terms for ShopBack & online payments
This Portable Aircon Rental Refund Policy Singapore explains how refunds are handled for customers who engage Coolah’s portable air-conditioner rental services, including payments made via ShopBack Singapore. Our goal is to be fair, transparent, and clear while ensuring service reliability.
Refund Policy for Portable Aircon Rental Services
This refund policy applies to all portable aircon rental services, including short-term rentals, event usage, and lease-to-own arrangements.
When Refunds Are Applicable
A full refund will be issued if Coolah is unable to fulfil a confirmed booking due to operational or logistical reasons.
Cancellations made at least 48 hours before scheduled delivery or installation may qualify for a partial refund, subject to administrative costs.
Non-Refundable Portable Aircon Rental Scenarios
- Same-day or last-minute cancellations (within 48 hours)
- Rental services that have already commenced
- Units delivered, installed, or reserved
- Environmental or site limitations affecting cooling performance
- Discounted or promotional bookings unless stated otherwise
Technical Issues During Rental Period
In the event of equipment malfunction, Coolah may provide a replacement unit or offer a pro-rated adjustment. Cash refunds are not guaranteed once the rental has begun.
Refund Processing Timeline & ShopBack Cashback
Approved refunds are processed within 7–14 business days via the original payment method. Cashback eligibility is governed by ShopBack Terms & Conditions .
For further details, please review our Terms & Conditions or contact us via our Contact Page.
Need Help?
📧 Email: becool@coolah.co
💬 WhatsApp:
+65 9879 2479
🕘 Operating Hours: 10:00 AM – 4:30 PM | Mon – Fri, except Public Holidays
